How do I Request a Printing Refund?

If you made a print you did not mean to, you can easily request to get a refund on that print job.

1. Login to the PaperCut with your Franklin College username and password.
2. On the left side of the page, click the link for “Recent Print Jobs”.
3. Find the listing for print/copy jobs needing a refund.
4. In the far-right column under “Status”, click on the “Request Refund” link.
5. Fill out the Refund Details. It is important that you select a refund amount and enter a reason for your refund request. Partial refunds should be requested for affected pages of multi-page documents.
6. Click the “Send” button to submit the request.
7. You should now see “Refund Pending” underneath the Status column confirming that your refund request has been successfully submitted.