How do I turn on/off Clutter in Outlook 365?

Last updated 4 years ago
Turn Clutter on or off

You need to turn on Clutter in Outlook Web App, so that you can use it both in Outlook Web App and Outlook.

  1. Sign in to your Franklin College email account.
  2. At the top left corner of the page, select the App launcher image icon, and then select Mail.

  3. On the top right corner of the page, go to Settings image > Options > Mail > Automatic processing > Clutter.
  4. Choose Separate items identified as Clutter, then Save image


You can turn Clutter off anytime by selecting Don't separate items identified as Clutter.

NOTE The Clutter folder remains in Outlook after you turn off the Clutter feature. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders, as appropriate, and then right-click the Clutter folder and choose Delete Folder.

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