How do I set up my email on the Microsoft Outlook app on iOS?

Last updated 3 years ago
This document will explain how to set up Franklin College email using the Microsoft Outlook app on iOS devices (iPhones, iPads, iPod touches), which also links to its companion app on the Apple Watch. Franklin College email can also be used with the built-in Mail app on iOS, using instructions on another post.



Step 1: Download the Outlook app for iOS (this link will open the App Store)


Once downloaded, open the app and tap "Add An Account"
Step 2: Tap "Exchange" for the type of account.


Step 3: Enter your account information:

  • Enter your Franklin College email address in the Email field.
  • Enter your Franklin College password in the Password field.
  • The Description can be whatever you would like (FC Email is a good option).
  • Tap "Log In"

Step 4: Advanced settings if your account doesn't automatically configure itself:


  • Enter your Franklin College email address in the Email field.
  • Enter your Franklin College password in the Password field.
  • The Description can be whatever you would like (FC Email is a good option).
  • Enter outlook.office365.com in the Server field
  • Leave the domain field blank.
  • Enter your Franklin College email in the Username field.
  • Tap "Sign In"



Step 5: If everything is entered properly and your phone can connect to the server, your inbox should load.

Depending on how many items are in your inbox, it may take a minute or two for your phone to download all of your messages.



Problems?

If you are having trouble, try the following:
  • Make sure you have a connection to the internet - either in range of a wifi network or a strong cellular signal.
  • Make sure that you are selecting "Exchange" for the account type.
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