What do I do if my Roku will not connect to the WiFi

Last updated 3 years ago

Registration

Many Roku devices come with an older firmware that does not support anything but the most basic, limtied wireless networks. If prompted if it's a "Dorm or Hotel" or "Home" connection, please select "Home" when joining the "Franklin College Guests" network.

  • To register your device, you'll need your device's MAC address for the interface you plan on connecting (wired or wireless). Typically, the MAC address is printed on the device itself or available through a settings/info screen and is a series of numbers or letters (A-F only) separated by colons or dashes.
  • Register your Roku
  • Once the device is registered, you may connect your Roku to either ethernet or wireless via the "Gaming & Streaming" network.


Fix 1

If the your Roku still will not conect to the network, please try the following:
  • Access the "Secret Menu" to update the firmware
    • Press the Home button 5 times
    • Press the Fast Forward (>>) button 3 times
    • Press Rewind (
  • Check that the listed IP address is not all 0's, if it is please submit a service request including your Roku MAC address, otherwise continue to the next step.
  • Select update software, your Roku will restart.
  • Follow the Roku instructions to attempt connecting again.

Fix 2

If the your Roku still will not connect to the network, please try the following:
  • Access a different "Secret Menu" to disable a broken network check
    • Press the Home button 5 times
    • Press the Fast Forward (>>) button 1 time
    • Press the Play button 1 time
    • Press the Rewind (
    • Press the Play button 1 time
    • Press the Fast Forward (>>) button 1 time
  • Select the option to disable network ping.
  • Press the back arrow to get out of the menu.
  • Follow the Roku instructions to attempt connecting again.
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