On the right side of the page, click the link for “Recent Print Jobs”.
Find the listing for print/copy job needing a refund.
In the far right column under “Status”, click on the “Request Refund” link.
Fill out the Refund Details. It is important that you select a refund amount and type a qualified reason for your refund. Partial refunds should be requested for affected pages of multi-page documents.
Click the “Send” button to submit the request.
You should now see “Refund Pending” underneath the Status column, letting you know that your refund request has successfully sent.