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Frequently Asked Questions
Common Questions (6)
Faculty and Staff (4)
Network / Gaming (6)
Software / Administrative
Classroom Support / Audio/Video Support
Faculty&Staff Computer Support
Network / Game Console / Streaming Device
Lab Support / Mac - Apple
Email Support / Mobile Devices
Network / Outage / Connectivity Support
Phone and Voicemail
Web - MyFC and Internal Sites
Network / Wi-Fi (Non-Gaming/Streaming)
Account related questions.
A student account was created in Active Directory this morning. Why don't I see them on my Moodle roster?
Common Questions 
Frequently asked questions that apply to most anyone on campus.
How do I access Campus Virtual Resources and Applications
How do I get help in using technology in a lab or classroom?
Why am I having Moodle problems on my PC?
Why can't I view a PowerPoint file from Moodle
Why does the scroll bar in Word 2013 freeze?
Outlook, Mobile, and Office 365 questions.
How do I automatically forward my Office 365 email to another email account?
How do I set up my email on my iPhone/iPad/iPod touch (built-in Mail app)?
How do I set up my email on the Microsoft Outlook app on Android?
How do I set up my email on the Microsoft Outlook app on iOS?
How do I turn on/off Clutter in Outlook 365?
Faculty and Staff 
Faculty and Staff specific questions.
How Can I Access My Office Extension from a Remote Phone?
How do I note a Moodle assignment as extra credit so the gradebook entry calculates correctly?
Why are students unable to upload files to a Moodle drop box from their Office 365 accounts?
Why isn't my Moodle roster updating?
Hardware configuration and use.
How do I display my laptop screen to a projector?
How do I unlock the touchpad on my HP?
Network / Gaming 
Network and gaming device questions.
Can I Connect a Router or Access Point in My Room?
How do I find a computer's MAC address?
How do I map my G:\ drive to my personal computer
How to I Register My Game Console / Streaming Device / Smart TV?
My Windows 7 Computer Will Not Connect to Franklin College Secure Wi-Fi
Printer and copier questions.
Can I add money to my printing account?
Can students use the Copy Shop services?
How do I add funds to my personal print account?
How do I check my printing/copying balance?
How do I print from my personal computer to a college printer (Web Print)?
General software installation, uninstall, usage, and availability.
How do I install Windows updates using Software Center (Configuration Manager 2012)?
What is Software Center (Configuration Manager 2012)?
Where do I get Microsoft Office for use on my personal computer?
Training and related questions.
How do I access the online software tutorials and technology training on Atomic Learning?
How do I check an existing IT service ticket?
How do I reserve checkout equipment?
How do I submit a IT service ticket?
How do I use the Virtual Computer Lab?
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